{"id":680,"date":"2026-01-30T10:34:23","date_gmt":"2026-01-30T10:34:23","guid":{"rendered":"https:\/\/heritageandhandcrafts.co.uk\/?page_id=680"},"modified":"2026-06-18T13:08:08","modified_gmt":"2026-06-18T13:08:08","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/orcakrafts.co.uk\/?page_id=680","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Privacy Policy<\/h2>


This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Telephone
07916154690
Email
orcakrafts26@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Information relating to compliments or complaints
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Purchase or service history
Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent \u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
How long we keep information
30 days after purchase for reasons of returns or complaints.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: Orcakrafts26@gmail.com
Telephone: 07916154690
If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO\u2019s address:
Information Commissioner\u2019s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https:\/\/www.ico.org.uk\/make-a-complaint<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Privacy Policy This privacy notice tells you what to expect us to do with your personal information.Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationHow to complainContact detailsTelephone07916154690Emailorcakrafts26@gmail.comWhat information we collect, use, and whyWe collect or use the following information to provide […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-680","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=680"}],"version-history":[{"count":6,"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/680\/revisions"}],"predecessor-version":[{"id":1885,"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/680\/revisions\/1885"}],"wp:attachment":[{"href":"https:\/\/orcakrafts.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}